Understanding Continuance Intention of Mobile Payment Services: An Empirical Study

作者：Chen, Xiaogang^*; Li, Shaorui

来源：Journal of Computer Information Systems, 2017, 57(4): 287-298.

DOI：10.1080/08874417.2016.1180649

• Mobile payment services
• continuance intention
• perceived usefulness
• perceived risk
• trust
• disconfirmation of preadoption expectations

Research on continued use of mobile payment services is scarce. To address part of this research gap, we examine a research model, derived from IT continuance, risk-trust, and affect-cognition literature. The results show that user satisfaction with mobile payment services has a substantive positive impact on continuance intention with such services; the disconfirmation of preadoption perceived usefulness about mobile payment services positively impacts user satisfaction and postadoption perceived usefulness; the disconfirmation of preadoption perceived risk about mobile payment services negatively impacts user satisfaction and positively impacts postadoption perceived risk; postadoption perceived usefulness is positively associated with continuance intention; user satisfaction positively impacts both institution-based trust in mobile payment technologies and trust beliefs in service providers; institution-based trust shows a positive impact on postadoption perceived usefulness and a negative impact on postadoption perceived risk.

• 出版日期2017
• 单位西南财经大学