A Framework for Cultivating and Increasing Child Welfare Workers' Empathy Toward Parents

作者：Mullins Jennifer L^*

来源：Journal of Social Service Research, 2011, 37(3): 242-253.

DOI：10.1080/01488376.2011.564030

• Child welfare training
• empathy
• child maltreatment
• worker-client relationship

Much emphasis has been placed on child welfare workers' skills and attributes when working with parents involved in the child welfare system; however, few studies have examined the potential benefits of using an empathic approach to interacting with parents. Child welfare workers may have negative perceptions of parents involved in the child welfare system and might have a tendency to reflect these attitudes and value judgments in their practice. The lack of empathic understanding and communication between workers and parents impacts service implementation and the success of family interventions. Increasing the workers' ability to empathize with parents can enhance their relationship while increasing parent participation in services and ultimately family reunification. This article will discuss specific ways to cultivate and increase child welfare workers' empathy for parents by enhancing workers' emotional response and self/other-awareness, ability to perspective take, emotion regulation, and their ability to make appropriate decisions. Implications for application to practice and training are discussed as is the need for future research to validate the proposed framework for increasing child welfare workers' empathy toward parents.

• 出版日期2011