Engagement in E-Learning Opportunities: An Empirical Study on Patient Education using Expectation Confirmation Theory

作者：Chou Hsin Kai; Lin I Chun; Woung Lin Chung; Tsai Ming Tsu^*

来源：Journal of Medical Systems, 2012, 36(3): 1697-1706.

DOI：10.1007/s10916-010-9630-9

• E-Learning
• Health education
• Expectation confirmation theory
• Medical informatics

Medical e-learning technology is widely employed to create an online platform for patients and healthcare providers alike. However, there are few studies that have investigated the reasons why some users reject e-learning technology usage after their initial experience. This study was conducted with the aim to better understand the factors leading to patients%26apos; continued usage of e-learning technologies. The theoretical foundation was based on the expectation-confirmation theory (ECT). The questionnaire survey was conducted during a two-month period and covered a total sample of 281 outpatients in a regional-teaching hospital. We found that the intention to continue e-learning usage was significantly related to patients%26apos; education level, expectation, perceived performance, confirmation and satisfaction. The use of this ECT model may provide administrators in the healthcare industry insights into the implementation of e-learning technologies. This research also opens up a new direction and enhances the completeness of related researches in the fields of medical informatics and health education.

• 出版日期2012-6