Applications and extensions of quality function deployment

作者：Mehrjerdi Yahia Zare^*

来源：Assembly Automation, 2010, 30(4): 388-403.

DOI：10.1108/01445151011075843

• Quality function deployment
• Decision making
• Linear programming
• House of quality

Purpose - The paper aims to review the fundamental concept of quality function deployment (QFD) and discusses the fact that a road to success for a new product development is the identification of customers requirements and their conversion into engineering design requirements Thereafter it seeks to review the subject and to study four new cases on the topic of QFD
Design/methodology/approach - The paper discusses key elements of QFD and the fact that the vision for the development of a comprehensive quality system can be built upon the principles of QFD taking customer requirements into consideration and relating that to the design requirements
Findings - To make product development task successful and bringing competitive advantages to the core business management must be committed to the needs of the customers through marketing surveys and implementing that into the process of product development by converting them into engineering design requirements
Practical implications - The method has been used successfully in practice in areas such as facility locations marketing strategies robot selection ERP selection software development and sports
Originality/value - The paper reviews QFDs and its extensions such as fuzzy QFD analytic hierarchy process analytic network process and QFD statistically extended QFD dynamic QFD and other extensions of that In addition to that cases covering topics of ship of quality cost design parameter modeling enhanced version of the quality function development financial factors and uncertainties in the product design process with fuzzy formulation and a model for prioritizing and designing rule changes for the game of soccer are also reviewed

• 出版日期2010