A method for estimating the cycle time of business processes with many-to-many relationships among the resources and activities based on individual worklists

作者：Xie, Yi; Chien, Chen-Fu^*; Tang, Ren-Zhong

来源：COMPUTERS & INDUSTRIAL ENGINEERING, 2013, 65(2): 194-206.

DOI：10.1016/j.cie.2013.02.015

• Business process
• Workflow
• Cycle time
• Individual worklists
• Performance analysis

To analyze and optimize time performance of business process for faster response to customer demands, this study aims to develop a novel method for estimating the cycle time of business processes (or workflows) with many-to-many relationships between resources and activities based on individual worklists. The developed method for estimating business process cycle time is based on M/Hn/1/infinity queuing model and the joint distribution theory of random variables. The feasibility and effectiveness of the proposed method are verified by comparison with the existing methods with case studies. The results have shown that the proposed method can provide a more accurate estimation than conventional approaches.

• 出版日期2013-6
• 单位浙江大学; 浙江工商大学; 清华大学