A practical availability risk assessment framework in ITIL

作者：Liu Hui^*; Lin Yue; Chen Peng; Jin Lufeng; Ding Fan

来源：5th IEEE International Symposium on Service-Oriented System Engineering, SOSE 2010, 2010-06-04 to 2010-06-05.

DOI：10.1109/SOSE.2010.38

• Availability risk
• ITIL
• Risk assessment
• Service management

There are many availability-related requirements from the user, business and IT service providers, such as service availability, maintainability, capacity, quality, reliability, survivability etc. In this paper, we propose a framework to effectively integrate the availability demands from different perspectives. The risk assessment framework is designed to coordinate with the management process defined in ITIL and can be implemented with ease in ITIL tools.

• 出版日期2010
• 单位北京理工大学