Workplace violence: Impact, causes, and prevention

作者：Dillon, Bobbie L^*

来源：Work, 2012, 42(1): 15-20.

DOI：10.3233/WOR-2012-1322

• Organizational conflict
• aggression
• conflict resolution

Objectives: Using a variety of sources, the author explores the complex reasons for aggression and violence in workplace settings, as well as suggesting means of prevention and intervention.
Methods: Literature Review.
Results: Studies indicate workplace violence affects more than half of U. S. organizations, yet nearly 70 percent have no programs or policies to deal with this problem. Research indicates that aggressive behavior of a psychological nature often precedes physical violence in the workforce, yet employers regularly ignore warning signs even when reported by employees. Costs to U. S. employers are estimated in the millions due to employee absences, medical costs, theft, and costs related to litigation.
Conclusions: Organizations with cultures which support fair working conditions and zero-tolerance for workplace aggression have been shown to help mitigate workplace violence.

• 出版日期2012
• 单位东南大学